Guest Guidelines

You are welcome at the Majestic Theater.  

The Majestic Theater is committed to providing positive, inclusive, and memorable experiences for our audiences, artists, staff, and volunteers. We have adopted these guidelines to foster a safe and welcoming atmosphere for all people that come through our doors. 

The Majestic Theater is committed to providing an environment where: 

  • All individuals treat each other with dignity and respect. The Majestic Theater does not tolerate discrimination or harassment in any form.    

  • All individuals comply with health and safety protocols, including refraining from smoking, vaping, or use of other controlled substances in our venues. 

  • All individuals may use the restroom that best fits your gender identity or expression.   

  • All individuals will refrain from disruptive behavior and disorderly conduct.  

As an audience member, you will be expected to: 

  • Wear appropriate attire including protective foot covering.  

  • Sit in your designated/ticketed seat and present a valid ticket when requested by staff and volunteers.  

  • Comply with all performance-specific regulations, including, but not limited to, the use of photography, the use of audio and/or video recording equipment, and the silencing of cell phones.  

  • Respect our artists. Please feel free to laugh, enjoy, deliver standing ovations, and express other forms of appreciation toward our artists.  Disrespectful behavior toward our artists and calling out to our artists during a performance is not permitted. 

  • Follow the direction of staff and volunteers in the event of an emergency.  

  • Refrain from bringing outside food or drink or possessing prohibited items while in our spaces.  

  • Consume alcoholic beverages in a responsible manner and in compliance with the law. Employees reserve the right to refuse service to anyone who appears intoxicated.  

  • Report inappropriate behavior to an usher, house manager, security officer, or other identified staff member.  Our staff has been trained to intervene where necessary to help ensure the above expectations are met. Please do not personally intervene with the questionable behavior of other guests.   

Penalties for not complying with these guidelines will be based on the severity of the infraction. Sanctions are determined by management and may include, but are not limited to: warnings, removal from the venue, restrictions from future attendance, or arrest.  

Thank you for your help as we work together to make the Majestic Theater venues welcoming and enjoyable environments for everyone. 

The Majestic Theater venues include: The Danny Eaton Stage and Baldwin Street Studios. 

SAFETY POLICIES

Keeping audiences, staff, and artists safe while ensuring excellent experiences is our priority.

The following security measures help to make a safe environment possible across our venues. We suggest you plan to arrive 30-45 minutes prior to your event time to allow enough time for parking, going through the will call line, and to find your seat.  

Please note these security measures are in effect:

  • Large bags and backpacks are prohibited inside the Majestic Theater venues for all events. Purses, handbags and satchels are allowed but may be subject to inspection. 

  • Weapons are not permitted in the venues and/or public spaces owned or operated by the Majestic Theater. It shall be a violation of the Majestic Theater policy for any person to have in his or her possession any weapon or to introduce any weapon into any venue. 

  • The Majestic Theater reserves the right to inspect and search persons entering the premises, including hand-carried items.  

  • Any item that could endanger public safety is considered a weapon for purposes of this policy. The Majestic Theater reserves the right to refuse the entry of any item that could be considered a weapon. 

  • The items listed below, and any additional items that the Majestic Theater management determines could potentially distract from the audience’s safety and enjoyment, will not be allowed inside the venue**. 

  • Backpacks or oversized bags 

  • Illegal drugs/substances 

  • Selfie sticks 

  • Laser pointers/flashlights 

  • Balloons, beach balls, or projectiles 

  • Pets (service animals exempt) 

  • Tripods/monopods 

  • iPads and tablets 

  • Signs/flags/banners 

  • Fireworks or noise making devices 

  • Skateboards/scooters/roller blades

**EXCEPTIONS: Those with disabilities, medical requirements and/or special needs. Guests with specific needs due to disabilities or medical conditions can contact the Box Office prior to attending the event to arrange for reasonable accommodations. Sworn law enforcement personnel; private security officers employed and/or contracted by The Majestic Theater.  

Violators of this policy may be subject to ejection from The Majestic Theater property and/or civil or criminal penalties. 

SAFE AND CLEAN COMMITMENT

  • Healthy Ventilation Initiative
    We have completed numerous COVID-19 countermeasures across our venues, including significant investments in our HVAC systems to meet CDC recommendations, maximizing fresh air intake per hour, and using recommended Merv-13 air filters to optimize air quality. 

  • Increased Cleaning & Sanitation Procedures
    Increased frequency and thoroughness of disinfection of high-touch areas with CDC-recommended products; and we have equipped each of our venues with numerous hand sanitizer dispensers.